(no subject)
Apr. 9th, 2010 01:30 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
coraaDear Rhapsody,
I decided that I didn't like you and didn't want anything to do with you when I discovered how difficult you made it to unsubscribe. Not only was there no automated or online way to unsubscribe—and yes, I do know that that's true for a lot of companies, not just you, but I still don't like it—but you argued with me when I called to unsub, and then, mysteriously, even after my call I still wound up getting charged.
Fortunately for me, the card I'd subscribed on expired, and I got out that way. Muahahaha. I was so annoyed with you that I took positive evil glee in the plaintive 'please log in and update your credit card info!' e-mails I got from you. And you'd think that would be, you know, a problem: you don't want your customers, both current customers and past customers who have, you know, an Internet connection and a blog and a bone to pick, to be filled with unholy glee when you're inconvenienced.
So now you are getting no more of my money, and I will cheerfully tell this tale to anyone who seems to be thinking of signing up for Rhapsody.
But now, oh, now I'm still getting your stupid e-mail newsletters, despite having attempted to use the unsubscribe link a grand total of five times over the past few months.
You are behaving not only like an unethical business but also like a spammer, and I will be marking all further Rhapsody e-mails as spam accordingly. I don't know if my doing so will have any impact on GMail's larger e-mail filtering (and I kind of suspect it won't), but here's another sign that you are not behaving usefully toward your current and past customers: I seriously hope it does impact GMail's filters and inconvenience you more. Because you surely did not care much about inconveniencing me.
And I'll be telling my friends. (Which I guess is what I'm doing now.)
No love,
C
I decided that I didn't like you and didn't want anything to do with you when I discovered how difficult you made it to unsubscribe. Not only was there no automated or online way to unsubscribe—and yes, I do know that that's true for a lot of companies, not just you, but I still don't like it—but you argued with me when I called to unsub, and then, mysteriously, even after my call I still wound up getting charged.
Fortunately for me, the card I'd subscribed on expired, and I got out that way. Muahahaha. I was so annoyed with you that I took positive evil glee in the plaintive 'please log in and update your credit card info!' e-mails I got from you. And you'd think that would be, you know, a problem: you don't want your customers, both current customers and past customers who have, you know, an Internet connection and a blog and a bone to pick, to be filled with unholy glee when you're inconvenienced.
So now you are getting no more of my money, and I will cheerfully tell this tale to anyone who seems to be thinking of signing up for Rhapsody.
But now, oh, now I'm still getting your stupid e-mail newsletters, despite having attempted to use the unsubscribe link a grand total of five times over the past few months.
You are behaving not only like an unethical business but also like a spammer, and I will be marking all further Rhapsody e-mails as spam accordingly. I don't know if my doing so will have any impact on GMail's larger e-mail filtering (and I kind of suspect it won't), but here's another sign that you are not behaving usefully toward your current and past customers: I seriously hope it does impact GMail's filters and inconvenience you more. Because you surely did not care much about inconveniencing me.
And I'll be telling my friends. (Which I guess is what I'm doing now.)
No love,
C
